Improving Communication

With Ronnie Rosenbaum

Improving Communication for individuals and communities.

1. Individual Communication Skills
   – goal is connection
   – focus on hearing and understanding
   – be aware of feelings and needs
   – apply Non-Violent Communication
   – practice
2. Community Practices for Communication
   – have clear expectations
   – orientation for new members
   – designated facilitator with some skills
   – clear email guidelines
   – comment box
   – communicate institutional memory
   – transparency
   – training
   – social capital meetings